Company:Indigo
Location:Gurgaon
Job Type: In Office
Job Timing: Full Time
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Requirements:
- Bachelor's or Master's Degree 0-2 yrs of experience
- Relevant experience in Customer Services, Complaints Handling, Online Reputation Management - ORM is Preferred.
Responsibilities of the Candidate:
- Understand and address the consumer queries effectively and actively on social media platforms
- Identify the need to assign the case to social out calling team or CR team basis the sensitivity of the case
- Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments
- Pacify the customers/social audience by giving proper resolution in line with policies and empowerment
- Actively draft and publish communication for pro-active social care for customers
